Appreciate Your Nursing Assistants

Because nursing assistants accomplish up to 80% of the client care for your organization, they have the power to make or break the reputation of your company. And, as they go about their daily work, nursing assistants serve as your eyes and ears with your patients. Yet, think these incredible facts:
Nearly half of the people who quit their jobs do so because they don't feel appreciated by their supervisors. Praise is the least expensive-and least used-management tool. Many supervisors say they don't praise their employees because they are too busy. Health care supervisors are a very busy group. Up-to-date changes in the health care arena have meant that there are fewer people to do more work. And, a lot of that work falls on the shoulders of the supervisor. However, taking time to notice-and recognize-good behavior among your employees will make your job easier in the long run.

What Is Praise?

Health Care

Praise is not flattery. It is a sincere expression of appreciation for a job well done. Praise is encouragement, motivation and reinforcement of confident behavior.

Appreciate Your Nursing Assistants

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What's the Best Way To Give Praise?

Look for signs that praise is warranted. For nursing assistants, this might mean that their clients are improving, that they are not declining and/or that house members are pleased with the care.

Praise is also earned when Cnas demonstrate confident behavior. Be sure to commend your nurse aides when they:

Set a good example for others. Ask to join committees. Ask for help when they need it. Share their knowledge with other. approach their work creatively. Come to work/meetings on time. Are willing to stay late. Set goals for themselves. Listen to others. Give help to others when asked. halt what they start. Have a confident attitude. Volunteer for absorbing assignments. Look for ways to make new ideas work. Do their work with enthusiasm. perfect their inservices. Do their work great today than they did yesterday. Avoid gossip. halt their paperwork. Are excited about learning new things. Offer or agree to train new employees. Learn from their mistakes. Ask lots of questions. Enjoy their work! Be sure your praise is sincere...and not laid on too thickly. Try to gauge whether your employees like to be praised in hidden or in front of a group. Everybody is different.

Remember to praise exact behavior-not just the person. For example, it has more meaning to say, "You handled that question with Mr. Johnson so well" than to just say, "You're great."

Beware of following praise with a "slap". It's not very encouraging if you say, "Thanks for your hard work with Mr. Phillips today. Why don't you work that hard every day?"

Consider using some adjectives besides "good" and "nice" (as in "Good job" or "Nice work"). Some examples comprise terrific, wonderful, thorough, complete, superb, creative, essential, conscientious, outstanding, professional, invaluable, dependable, excellent, top-notch and awesome.

It's easy for any busy supervisor to get caught up in "putting out fires" and dealing with negative behavior. Don't take confident behavior for granted! Words of gratitude and appreciation are a free "tool" that you should think using on a daily basis.

Appreciate Your Nursing Assistants

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